Neo Wooden Stacking Toy

We're available Monday to Friday during normal working hours and we'll answer whenever we can of a weekend and early evening. We're a friendly, customer focussed bunch, so any feedback, for better or worse is most welcome. If you'd like to speak to us by telephone, please dial +44 (0)121 631 8700, or simply pop us a message via the form below...

Delivery and Returns

Below is everything you should need to know about our delivery, exchange, returns and refunds policy but if there is anything you feel we haven't covered, please do get in touch.

UK delivery

• UK Mainland standard delivery is FREE on all orders of £25.00 and over (excluding Northern Ireland and Scottish Highlands)
• Delivery to Northern Ireland and Scottish Highlands is calculated at the checkout
• We aim to process orders as quickly as possible. If you order before 12 PM, you'll normally receive your parcel within 2-3 days
• Please note, some items that are made to order may take a little longer - please check the product description for delivery times.
• If you can't wait and you need your item(s) in a hurry, you can select our 'Express Next Working Day' service. Prices are calculated based on the weight and size of the item.
• Please note, express delivery may not be available on all items.
• Although every effort is made to ensure your orders are delivered to you in time, we cannot accept responsibility for late orders due to circumstances out of our control. Should any unforeseen delay occur, please be assured that you will be notified as soon as possible.
• If you have any special requirements, please get in touch and we will be happy to help.

Cut off times 

• Any order placed for express or next day delivery should be placed before 12PM Monday to Friday to allow us time to pick and pack your order and to arrange a courier collection.
• Orders placed after 12PM will be processed next working day

International Shipping 

• International shipping can be arranged on request.
• Please get in touch with your requirements and a quote will be provided.

Exchanges and Refunds

We hope you love our products as much as we do but if you are not completely satisfied, we are happy to offer you an exchange or refund, providing you meet the following requirements.

Exchanges

• We will happily exchange items that have not been used, washed or damaged, and are still in their original packaging in saleable condition.
• Items must be returned to us within 28 days of receipt. We cannot exchange items purchased over 28 days.
• Items can be exchanged for other items up to the equivalent value or more.
• If you would like an exchange, please get in touch and we process your request as quickly as possible.
• Please note: return postage charges will apply. We recommend that you obtain a certificate of posting form from the Post Office when returning goods to us, as we cannot be held responsible for goods lost or damaged in the post.
• Please remember to include your customer name and order number with your return

Return address
RRG Retail C/O Fulfilment Crowd
Unit 2 Hillridge Road
Martland Park
Wigan
Lancashire
WN5 0LS

• We will happily refund items that have not been used, washed or damaged, and are still in their original packaging in salable condition.
• Items must be returned to us within 28 days of receipt. We cannot refund items purchased over 28 days.
• If you would like a refund, please get in touch, stating your reason for the refund, and we process your request as quickly as possible.
• Please note: return postage charges will apply. We recommend that you obtain a certificate of posting form from the Post Office when returning goods to us, as we cannot be held responsible for goods lost or damaged in the post.
• This doesn't affect your statutory rights. If your item is faulty, we will refund any postage charges, providing you can provide a receipt as proof of postage.
• Please allow up to 21 working days to process your refund
• Please remember to include your customer name and order number with your returned goods

Return address
RRG Retail C/O Fulfilment Crowd
Unit 2 Hillridge Road
Martland Park
Wigan
Lancashire
WN5 0LS